Have you ever had a conversation with an irate customer, where the first words they speak to you are a barrage of anger, frustration, and complaints? My personal challenge is to convert these potential disasters into opportunities for connecting and earning the trust of another human being. I’m proud to say they often end with smiles all around, if I remember to use my secret weapon: compassion.
The CDC, many other experts, and many governments are recommending that the general population wear masks when in public. I wanted to clarify why, and a bit about what these masks can do, and cannot do.
Your business is only as good as the people on your team. But how do you hire the right people? With some planning and commitment, you can learn to consistently hire the right staff for every role in your organization. Over the past seven years,… Read More »Hire For What You Cannot Train