No Refunds
Since our products are unique custom-made items we do not offer returns or refunds on orders.
If you are unsatisfied with your order, however, we will work with you to find a solution. We have a long history of having happy customers, and when the rare issue crops up our team is great at coming up with a solution.
See our Terms & Conditions here.
Cancellations
We charge a cancellation fee if you wish to cancel the order after you finalize your order by providing us with payment in full or in part. The cancellation fee varies based on our effort to fulfill your order prior to the time of cancellation, as well as any costs incurred by us for the cancellation, which may include, but are not limited to, restocking fees, costs of materials, and inbound shipping for materials.
In some cases, the cancellation fee will be the full amount of the order.